UX Audit Services for SaaS and Web Apps
UX audit services that tell you exactly what is costing you sign-ups, activations and renewals, and in what order to fix it. A senior UX researcher reviews your product against usability heuristics, accessibility standards and your own analytics, with AI condensing session recordings and support tickets so the expert time goes into judgment.
What We Serve
UX Audits for SaaS Dashboards, Onboarding Flows and Customer Portals
Most products do not need a redesign. They need the handful of issues quietly costing sign-ups, activations and renewals found, explained and fixed in the right order. Our UX audit services give you that list. A senior UX researcher reviews your SaaS or web app screen by screen against usability heuristics, WCAG accessibility criteria and your own analytics, then ranks every issue by user impact and effort to fix. AI tools summarize session recordings, cluster support tickets and draft first-pass issue descriptions so the reviewer spends time judging rather than transcribing. Because Devoq Design also designs and builds products, each finding comes with a recommended fix your team or ours can ship.
Our Approach
Review Every Flow, Rank Every Issue, Hand Over a Backlog
We begin with the questions that matter to you: where users drop, which features go unused, what support hears most. Then the review itself: heuristic evaluation of the core flows, an accessibility pass against WCAG 2.2, a walk through your analytics funnels and a sample of session recordings. AI condenses hundreds of recordings and tickets into patterns; a senior researcher confirms each pattern by watching the sessions behind it. Every issue is logged with a screenshot, severity, affected flow and a concrete fix, then ranked so your next sprint starts with the highest-impact items. We present findings live, answer questions and leave you with a backlog, not a slide deck.
What Is a UX Audit?
A UX audit is an expert review of an existing product that identifies usability, accessibility and conversion problems, explains their causes with evidence from analytics and user behavior, and delivers a prioritized list of fixes. It is the fastest way to know what to change before investing in a redesign.
Heuristic evaluation
Core flows reviewed against established usability principles by a senior researcher.
Analytics and behavior review
Funnels, recordings and heatmaps show where real users struggle.
Accessibility check
Screens and components tested against WCAG 2.2 success criteria.
Prioritized fix list
Every issue scored by impact and effort, with a recommended solution.
At Devoq Design, a UX audit means an expert verdict backed by evidence, delivered as a backlog your team can start on tomorrow.
Why a UX Audit Is Important
Teams usually know something is wrong with the product but argue about what. An audit replaces opinion with evidence and gives everyone the same list.
Fix the Right Things First
Issues ranked by impact, so effort goes where it pays.
Avoid an Unneeded Redesign
Targeted fixes often beat starting over, and cost far less.
Evidence for Stakeholders
Screenshots, recordings and numbers that settle internal debates quickly.
Accessibility Risk Surfaced
Barriers found before customers or regulators find them.
Faster Onboarding and Activation
Friction in first-run flows identified, explained and removed.
A Baseline to Measure Against
Known issues and metrics before changes, so improvement is visible.
Our UX Audit Expertise
SaaS Products
Onboarding, dashboards, settings, billing and admin flows reviewed together.
Web and Mobile Apps
Customer-facing apps on web, iOS and Android reviewed together.
Portals and Internal Tools
Dense, task-heavy interfaces where small friction compounds daily.
Accessibility Audits
WCAG 2.2 reviews with remediation guidance for design and code.
UX Audit Services We Offer
Audits come in different depths. Our UX audit services cover a single flow, a whole product or a specific compliance need.
Full Product UX Audit
Every core flow reviewed, scored and ranked with recommended fixes.
Onboarding and Activation Audit
Sign-up, first-run and empty states reviewed for drop-off causes.
Accessibility Audit
WCAG 2.2 conformance review with issue list and remediation notes.
Conversion Flow Audit
Pricing, checkout and upgrade paths examined with analytics and recordings.
Consistency and Pattern Review
Components, patterns and copy checked for coherence across the product.
Audit Plus Fix Sprint
Top findings designed and built by the same team after the review.
From a focused onboarding review to a full product audit with fixes shipped, our UX audit services end with action, not a report. See also: AI-assisted UX research, conversion rate optimization, UX design and hire a UX researcher.
Why Choose Us?
Senior Reviewers Only
Experienced UX researchers run the audit, not a junior with a checklist.
AI-Condensed, Expert-Judged
Recordings and tickets summarized by AI; every finding confirmed by a person.
Ranked, Not Just Listed
Impact and effort scoring so the backlog is ready for planning.
Fixes You Can Act On
Each issue comes with a concrete recommendation, often with a sketch.
We Can Ship the Fixes
Designers and engineers in the same studio implement the top findings.
Fixed Scope and Price
A defined audit with a defined deliverable, agreed before we start.
Common Product Problems a UX Audit Finds
Companies usually ask for UX audit services when the product works but the numbers do not. These are the issues we find most often.
Users Sign Up and Never Activate
First-run flows that ask too much before showing any value.
Features Nobody Finds
Capabilities buried in navigation, menus or unclear labels.
Tickets About the Same Screens
Repeated confusion that the product, not the user, is causing.
Inconsistent Patterns
Buttons, forms and messages that behave differently across the product.
Accessibility Complaints
Keyboard, contrast and screen reader barriers in critical paths.
A Redesign Is Being Debated
No agreed evidence about what is wrong or what would fix it.
Contact Us
Ready to find out exactly what is costing you users?
Tools we audit with
GA4 and Microsoft Clarity for funnels, recordings and heatmaps, Figma and FigJam for annotated findings, accessibility checkers alongside manual keyboard and screen reader testing, and AI tools to summarize sessions and cluster tickets before a researcher reviews them. Everything lives under your own accounts.
Google Search Console
GA4
Microsoft Clarity
Ahrefs and Semrush
Schema markup
llms.txt
AI Overviews tracking
Figma
Figma variables and tokens
FigJam
Framer
Sketch
Adobe XD
Protopie
Zeplin
Miro
Maze
Playwright
Vitest and Jest
AI-assisted code review
Lighthouse and Core Web Vitals
WCAG 2.2 accessibility
Git and GitHub Actions
Claude
Claude Code
Cursor
OpenAI Codex
ChatGPT
Gemini
GitHub Copilot
v0
Figma AI
Midjourney
What You’ll Receive
Every UX audit ends with a defined handover. Everything below transfers to you, so your team can start fixing immediately.
Audit Scope and Flow Map
Heuristic Evaluation Findings
Annotated Screenshots per Issue
Analytics and Funnel Review
Session Recording Pattern Summary
WCAG 2.2 Accessibility Findings
Impact and Effort Scored Backlog
Recommended Fix per Issue
Quick Wins Shortlist
Recorded Findings Walkthrough
Every deliverable is shaped by your product, your users and your metrics, and you own all of it.
Our Passion: Your Growth, Our Recognition
At Devoq Design, client success is paramount. We measure our worth by the heights our clients reach. Awards are a delightful affirmation, but seeing your business flourish that’s the true reward.
26 Reviews on Clutch
5.0
Design Company by Clutch
Champion Company by Clutch
Global Company by Clutch
Top Rated
on Upwork
Best Company by Goodfirms
Top Company in Dribbble
Best Company by Webflow
Top Company in Behance
Top Companies Clutch Global
User Research Company by Clutch
Digital Design Company by Clutch
Discover Our Case Studies
Explore Compelling Case Studies: Real Solutions, Real Success Stories
Web Design
We crafted a sleek and intuitive website for Firewire, a digital marketing company specializing in SEO and Google Ads, to showcase their expertise and results. Our design highlights their data-driven approach to connecting businesses with their audience.
Increase Customer interaction
87
%
New Customer Acquisition
30
%
Marketing
SaaS Product Design
We created a clean and scalable SaaS experience for Buzops, helping businesses manage operations, automate workflows, and improve customer engagement through a unified platform.
Demo Request Increase
37
%
Platform Interaction Growth
68
%
Customer Acquisition Boost
25
%
SaaS
Web Design
We designed and developed a user-friendly website for Cadre Crew, a company that helps growing businesses scale operations with virtual assistant and project management services. Our goal was to create an intuitive and efficient experience for their users.
Increase Customer Value
25
%
Boost Traffic
20
%
Higher Conversion Rate
15
%
Professional Services
Web Design
We built a modern online platform for Wealth Bridge, a mortgage and loan comparison service. The goal was a credible, easy-to-use experience that makes complex loan information simple. With a focus on clarity, performance and smooth interaction, the site helps borrowers compare home-loan products and choose the right one with confidence.
Higher Lead Generation
50
%
Growth in Page Interaction
78
%
More Returning Visitors
40
%
Web Design
We created a compassionate and accessible digital experience for AngelCare, simplifying care discovery, improving NDIS understanding, and empowering users to access personalized support services with ease.
Care Program Adoption
22
%
Client Interaction Increase
48
%
Satisfaction Score
93
%
While growth of our clients is what matters most, it`s nice to get awards
We unite Business-Driven + User-Centered UX process while creating the product design tocover business goals and user`s needs.
Michael Cosgrove
Oct 3, 2023
Emin Salmanov
Mar 10, 2024
Johan Timmer
Mar 1, 2024
Erin Gouse
May 14, 2019
Anika Schleifer
Mar 21, 2024
Tom Peeters
Mar 12, 2024
Frequently Asked Questions
What does a UX audit include?
A heuristic review of your core flows by a senior researcher, an accessibility check against WCAG 2.2, a review of analytics funnels and session recordings, and a backlog of issues scored by impact and effort, each with a recommended fix. Devoq Design presents the findings live and records the walkthrough.
How is a UX audit different from UX research or usability testing?
An audit is an expert review of what already exists, using heuristics and your existing data. Research and usability testing recruit real users to generate new evidence. Audits are faster and cheaper; we recommend testing afterwards when a finding needs validation with users.
How much does a UX audit cost?
It depends on the number of flows and screens, whether accessibility is in scope, how much analytics and recording data exists, and whether you want fixes designed as well. We quote a fixed price for a defined scope after a short look at the product.
What do you need from us to start?
Access to a test account, read access to analytics and session recording tools if you have them, a sample of support tickets, and a short conversation about your goals and the flows that matter most. If some of that is missing, the audit still works with what is available.
How do you use AI in a UX audit?
AI summarizes large volumes of session recordings and support tickets into patterns and drafts first-pass issue descriptions. A senior researcher checks every pattern against the underlying sessions and writes the final finding and recommendation. No finding ships without a person confirming it.
Can you implement the fixes after the audit?
Yes. Devoq Design designs and builds products, so the top findings can move straight into a design and development sprint with the same people who found them. Many clients start with the audit and continue with a fix sprint or a hired UX researcher.
Who owns the code, the design files and the accounts?
You do, from the first week. Figma, GitHub, CMS and hosting accounts are created under your company, and the contract assigns the IP to you. There is nothing to hand back at the end because it was always yours.
How do you charge: fixed price, monthly retainer or dedicated team?
All three, depending on the shape of the work. A fixed price when the scope is clear, a monthly retainer when the work keeps evolving, and a dedicated designer or engineer pair when you want capacity inside your own team. We recommend one after a short discovery call.
Do you work with companies in the US, UK, Canada or Australia?
Yes, most of our clients are there. Devoq Design has teams in India, Canada and the US, so every project has overlapping hours for reviews and stand-ups. Everything else runs async with recorded walkthroughs, decision logs and written updates in your Slack or Teams.
How do we get started?
Book a 30-minute call or send a short brief. We come back within a few working days with a scope, a plan and a price. Work starts after an NDA and IP assignment are signed and your accounts are set up.
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US
2108 N ST STE N SACRAMENTO, CA 95816
Canada
23 Mullen Drive Ajax, L1T2A9 Ontario, Canada
India
111, Platinum Plaza Opp. I.O.C. petrol pump, Bodakdev, Ahmedabad - 380054
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